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Who is Vivint?
Vivint is a leading provider of smart home security and automation systems, headquartered in Provo, Utah. Originally founded in 1999 as APX Alarm Security Solutions and rebranded to Vivint in 2011, Vivint specializes in customizable, wireless home security solutions that integrate advanced technology for monitoring, control, and convenience. It was acquired by NRG Energy in 2022 for $2.8 billion, becoming a subsidiary focused on residential smart home products.
What's a Smart Home Pro?
The installation technician role at Vivint, often titled “Smart Home Pro” involves professionally installing and configuring smart home security and automation systems for residential customers. These professionals ensure systems are optimized for seamless operation, emphasizing customer satisfaction and technical reliability. The role combines hands-on technical work with customer interaction, requiring travel to customer homes for on-site installations. It’s a field-based position with opportunities for seasonal or full-time work.
Your wallet will thank you.
Are you a Pro? Well then, let's get you PAID like a Pro! Check out the average earnings of new and experienced Pros below.
2024 Season
~$38k
2025 Season
~$45k
Average Earnings (April-September)
~$40k
We come from
everywhere.
Being a Pro isn’t just about installing tech. It’s about commitment - to excellence, integrity, and delivering the best. It’s about growth - pushing yourself to be better than yesterday. It’s about impact - creating peace of mind for every customer and every home.
Vivint's Offerings
Security Products
Includes cameras (doorbell cameras, indoor cameras, and outdoor cameras), door/window sensors, motion detectors, smoke/carbon monoxide alarms, water/temperature sensors, and control panels.
Smart Home
Devices like smart locks, thermostats, lighting controls, and energy management tools allow remote access via the Vivint app for tasks such as adjusting temperatures, locking doors, or viewing live feeds from anywhere.
Professional Services
Professional installation by “Smart Home Pros,” 24/7 monitoring with rapid emergency response, and app-based control. Systems integrate with voice assistants like Amazon Alexa and Google Home for hands-free operation.
Customization & Financing
Packages are tailored to home layouts and budgets, with flexible financing options, or outright purchase. Month-to-month plans are available if equipment is bought upfront.
Key Responsibilities
for Pros
System Installation
Install wireless/wired security devices such as cameras (e.g., doorbell and outdoor models), door/window sensors, motion detectors, control panels, smart locks, thermostats, and lighting controls. This includes mounting equipment, running necessary wiring, and integrating devices into a unified smart home ecosystem.
Testing & Optimization
Thoroughly test all components to verify functionality, troubleshoot issues like connectivity or signal strength, and customize setups based on the home’s layout and customer needs. Use Vivint’s tools to ensure reliable operation.
Customer Education & Support
Explain system features to homeowners, demonstrate app usage, and provide basic troubleshooting guidance. Deliver exceptional customer service to build trust in you and Vivint.
Maintenance & Repairs
Perform service calls for system upgrades, repairs, or reactivations.
Sales
Integration
Pros are expected to identify upsell and referral opportunities as well as other benefits during installs/service tickets using the Sales and Install Process (“SIP” for short).
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Daily Duties
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Daily duties typically involve 1-4 installations per day during peak summer season with travel within a designated territory using a personal vehicle.
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A large majority of Installs are performed same day of when the sale occurs and can last 2-4 hours.
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These same day installations normally get dispatched from early afternoon to late into the evening.
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In addition, the role demands working in varied environments, including attics, ladders, and tight spaces.
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Smart home pros are expected to service their own installations which is normally done in the morning or early afternoon.
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Qualifications & Requirements
Experience
No formal certification or experience is required, but a mechanical or troubleshooting background is a plus.
Physical Demands
Lift and carry up to 45 lbs., climb ladders up to 11 feet, bend/kneel/crouch for extended periods, and work in confined spaces like attics.
Skills
Strong problem-solving, attention to detail, and communication abilities. Ability to work independently or in teams. Basic understanding of wiring, wireless tech, and data principles is helpful but not mandatory.
Other
Valid driver’s license with a clean record; must pass background checks. Comfort with technology and being in customers’ homes is essential. We offer paid training programs covering product knowledge, the Sales and Install Process, and safety/compliance protocols.
BE A PRO
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